Privacy Policy
Effective July 2026
Phoenix Hibachi uses customer information only to quote, schedule, manage, fulfill, support, and document private catering services; process payments; prevent fraud; and send messages the customer requested or consented to receive.
Information we collect
We may collect names, phone numbers, email addresses, event addresses, dates and times, guest counts, menu selections, allergies, setup details, payment status, booking history, messages, and technical records needed to secure the service.
How we use information
We use information to review availability, calculate travel and pricing, confirm or modify bookings, process payments, assign staff, prepare food safely, provide customer support, send transactional booking updates, and comply with legal or accounting requirements.
Service providers
We may use vendors that support website hosting, databases, payments, email, phone/SMS, maps, automation, fraud prevention, and analytics. They receive only the information needed to perform those services. We do not sell customer personal information or SMS consent data.
SMS privacy
Mobile information and SMS consent are not sold or shared with third parties for their own marketing. Transactional texts are sent only for booking-related purposes when consent has been provided. Reply STOP to opt out and HELP for help.
Retention and security
We retain records as reasonably necessary for bookings, taxes, disputes, safety, and fraud prevention. No online system is risk-free, but access is limited and sensitive server credentials are not placed in the public website.
Your choices
You may ask to review or correct booking contact information, opt out of texts by replying STOP, or contact us about deletion where retention is not legally required.
Contact
Phoenix Hibachi
Phone/Text: (516) 518-3325
Email: booking@phoenix-hibachi.com